An order management system tracks stocks, sales, fulfillments, and orders. It enables the processes, partnerships, or people necessary for the product to advance to customers. A practical and robust order management system provides a centralized platform to manage orders across all sales and business channels.
You can manage the entire information of the customers and connection by having a consolidated order management system. You can customize your retail location, access your accounting information, and update warehouse inventory from a single platform. You can also use the gathered data to customize and improve your business, supply chain management, and customer experience. Best eCommerce order management software ensures security and fulfills the administrative guidelines of your organization.
Whether you want to implement an Order Management System for the first time or want to update the existing one, it is very crucial to know that not all order management software is equal. More solutions are present on the market compared to the last time. So, here in this blog, we have put everything together to guide you in choosing the correct automated inventory management for your business. It will help you narrow down the options and provide the most crucial aspect while choosing the most suitable order management software for your business.
Factors to consider while choosing Order Management System
Order Tracking is one of the essential functions of the order management system, so before choosing the best eCommerce order management software, you must prioritize this factor. When any warehouse packs, picks, and ships a product, your order Management system must send the information and order status to the customer, it will tell your customer about the expected shipment date and time. It will keep you and your customer updated, and you can track the order from packing to delivery.
The low cost and wide range of shipping options give excellent services to the clients but can be challenging for your organization to manage if your business starts receiving plenty of orders. Hence, an ideal Order management system allows your organization to integrate different shipping services as per the need to provide the best user experience to your clients. You can set the rules according to the product’s weight, delivery area, and price with the help of an automated system. It also allows you to choose the best courier option automatically using the provided details by the clients.
Many software can predict the need for stock in your inventory to avoid over-selling or over-ordering. It can be essential during the peak time of your industry. In such cases, the software which connects your inventory provides you with more control and clear visibility over stock-level management. You could remain sure about updating your sales channel by syncing your stock level automatically. If you are selling across multiple channels, such as your website, retail store, or a third party, this software is crucial for you.
Multiple System Integration
A vital function of an eCommerce system’s capability to integrate across service providers, supply chain technology, and corporation infrastructure is vital. Ensure your Order Management System can interface with multiple external and internal systems to make the process automated and seamless. Ensure that your order management system can integrate with the warehousing systems, accounting software, shopping carts, and couriers for the best output.
Drop Shipping Feature
Before buying any order management system must check that the system can set up the list of the dropship’s supplier and their products and automatically split out the products from the orders you cannot fulfill. In this system, you can easily monitor which order is pending from your end and which has been sent to your partner or supplier for fulfillment. However, if your organization does not provide drop shipping facilities, you do not need to worry about this software feature.
Cloud Based Server
Having a cloud-based order management system makes it simple to manage the whole process of dispatch in a single place from any part of the globe. It makes it possible for your customer to monitor or track their order at any time, providing them with a good user experience. It is easy to scale, offers fewer delays, and is more highly configurable than a single server system. It also lowers downtime and allows different users to log on anytime from anywhere. It is most suitable for large organizations with large teams and numerous departments operating from different parts of the world.
For Example: If any of your customers have ordered a product from your organization and had to leave the city for some reason. In such a scenario, he can track or reschedule his order or can modify the address if he has ease of tracking.
The most important benefit of the order management system is that it positively impacts the customer experience. Prefer the software that allows you to make and edit the shipping labels & dispatch the notes, and mention your organization details and branding on your products so that your customer knows where they are getting the delivery and can contact you in case of any assistance. Customizing the details is also helpful in keeping some details private.
Value Added Service
The best B2B eCommerce platform software must be flexible enough to provide modifications as per your need and assist your business during growing days. Ensure it can be reconfigured to a specific need and provides new features and functions.
In the above article, we understand the factors you must consider before implementing automated inventory management in your business. There is plenty of software available in the market; however, not every order management software is suitable for your organization. So, before integrating any OMS into your business, go through the features and needs of your business.